Archive for October, 2008

I have blogged about one of my favorite characters in TV/literature on my personal blog at bryceraley.com. Over the next few weeks I’m pointing out some of the effective habits of the famous sleuth Hercule Poirot. If you have never seen Poirot or read anything from Agatha Christie you may want to read my past post here.

As I was watching an episode this week (I have the entire A&E series on DVD), I noticed how Hercule Poirot was a masterful delegator. Whether he is dictating a letter to Mrs. Lemon (his secretary) or sending Captain Hastings on a fact finding mission, Poirot exhibits the following traits.

  1. First he is precise. He gets on topic fast.
  2. Second he is direct. He doesn’t add extraneous details.
  3. Third he is decisive. He makes his mind up and then communicates with confidence.
  4. Fourth he clarifies. He makes sure the task is understood. He listens to input but is the ultimate decider.
  5. He does all this politely. He says thanks and earns the respect of his assistants.

I haven’t mastered delegation yet. I haven’t even delegated much to this point, but I know that I have to start learning this artform.

Hopefully, the famous Belgian detectives M.O. can help you delegate your work more effectively. We all need to spend time as efficiently and effectively as possible in this time-strapped day and age.

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To start with:

37 Signals products- Highrise-Basecamp-Backpack- Now we can share pages and update them with task lists, notes, pictures and files. We can organize the info and act on it seamlessly.

Copilot- now I can sit at my computer and fix yours by actually taking over your mouse and looking at your screen. This happens with a simple link I send you and takes 30 seconds to download.

Apeer- Now we could share and edit documents, videos and photos in a live environment. This is not sharing- it’s better.

Gotomeeting- we can conduct live webinars or meetings from the comfort of our own offices. I can train you or your staff to work better, and use their stuff better.

These are just a few. Their are so many new ones each day I have trouble keeping up. Somebody has to sift the tools and show you how they make your business work better.

Oct
28

An Experiment with Clutter

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The other day my wife grandmother and I conducted an experiment with clutter. As I’ve mentioned in past blog posts, we are selling our home and thus living in staged home. Our dining room has a very simple look to it. There is an old antique table with 4 chairs. Two more chairs from the set are in opposite corners and a small shelf with two decorations rounds out the room. The room has one large picture and a mirror on the walls. The object in questions was a fake flower vase. I asked my wife and grandmother to walk into the room and look at the room. The first time they both came in and focused on the vase. It has a few loud colors like pink and red and sprawls out over the vase in the middle of the table. My job was to sit and watch their eyes unbeknownst to them. The first trip neither one of their eyes could get past the flower arrangement. They looked at it, then away, then back at it.

Now I mixed it up on them. I asked them to leave the room and this time I removed the flower vase. This time it was a different story. Both of their eyes looked at the table, then scanned the walls and up and down from floor to ceiling. They looked all around the room. When the flower vase was present their eyes could not get away from it. It was blocking their view of the room and they didn’t even realize it.

Neither did I really. This wasn’t our idea. Our realtor Shawn Hogle always moves the vase when we have an open house. Now I knew why.

Try this sometime. It will make you think twice about cluttering up a room.

Categories : home, organize
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This project was a home office organization. The office had about 25 years worth of files from two working professionals who also ran a business from home. They travel extensively and keeping up with equipment, files, and paper had become too much. We set up simple systems for bill payment, mail collection and a financial, reference and project file system. We also, with some minor assistance from a partner in the computer repair and networking business, helped them set up a wireless network with two laptops and a multifunction machine they had not utilized. All this was completed in less than 4 days. On top of this we used principles from David Allen’s GTD system to arrange the files and clear the inbox.

The before and afters should tell the rest of the story.

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Oct
20

Organizing emails with Gmail

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Now that I’ve switched from Outlook (It makes my stomach turn when I see it open on someone else’s screen these days), I am learning how to use Gmail more effectively. I am very amateur on the true power of Gmail at this point. I am however, getting very good at transitioning small business customers to Gmail and other Google apps. This would include setting up the accounts, imapping old folders, popping multiple accounts, creating labels and other handling other administrative tasks.

I haven’t had enough time to figure out the little tweaks that will I’m sure make Gmail even more efficient and effective. Organizing is much different in Gmail than in say Outlook or web-based email clients. Instead of creating a series of folders, and then moving an email to a particular folder for reference later; Gmail’s labeling system with the use of tags (Web 2.0 concept- I guess, but I could be speaking out of turn), allows users to tag an email with several labels instead of putting it into one folder. Although dragging and dropping an email into one solitary folder is simpler on the surface- and I love simpler- labels in the long run are much more intuitive. Need a for instance- here you go.

Say you get an email of a receipt from your backpack account. Well in my mind I need to label this with a star or with an @ action label, because I would like to print it for my tax file. I also want it labeled accounting. Just in case I needed to reference it by association, I may label it Backpack. Now six months from now if I needed to access this for tax purposes or to correct a bill, then I could by association look in one of two or three places. In the old way of doing it. I would be forced to choose one folder that best associates with the email. Well I probably couldn’t make that decision at that point, so I would just procrastinate and leave it in my inbox.

I’m still getting used to not dragging and dropping files but I can see the benefit in this new method of labels/tags.